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Terms & Conditions

Park Hall Country Cottages

Contract - A booking Contract is entered into between Park Hall Country Cottages and the Client upon receiving guaranteed payment information from the Client in the form of debit or credit card details guaranteeing payment for the booking or upon receipt of an actual payment made by credit or debit card, bank transfer, banker's draft, bank cheque or by cash payment in sterling pounds. The booking Contract becomes binding when Park Hall Country Cottages receives and accepts the guaranteed credit or debit card payment details or actual payment made by credit or debit card, bank transfer, banker's draft, bank cheque or by cash payment in sterling pounds. This Contract shall be governed by and subject to the laws of England and Wales and any dispute between the Client and Park Hall Country Cottages shall be submitted to the exclusive jurisdiction of the Courts in England and Wales. The booking contract will be subject to all the terms and conditions below. All booking contracts are non transferable.

Deposits - A deposit of £50 per person for bookings between two and five nights is payable if the booking is made more than three calendar months prior to the arrival date. For bookings exceeding five nights a deposit of one half of the total amount payable is due at the time of making the booking. For bookings made less than three calendar months prior to arrival both the deposit and the balance of the full amount is payable upon booking. All booking deposits are non-refundable; this includes all guaranteed payments made at the time of the booking by telephone or email using a credit or debit card. The balance of the full amount of the agreed rental for the cottage is due on or before three calendar months prior to arrival. Payments by credit card will incur an additional 3.5% charge. Park Hall Country Cottages shall construe non-payment of the balance of the rental by the due date, as a cancellation of the booking. It is not compulsory but Clients may wish to consider taking out personal holiday insurance, including booking cancellation cover and should discuss this with their insurance agent.

Cancellations - You are strongly recommended to take out travel and holiday cancellation insurance in case of any unforeseen changes to your planned arrangements. Any cancellation of a booking contract must be made in writing to Park Hall Country Cottages and sent to the address as shown on the confirmation letter. On receipt of notice of a cancellation, Park Hall Country Cottages will attempt to re-let the cottage for the period of the booking. If the cottage is re-let for part or full term of the booking period, Park Hall Country Cottages will refund the Client the amount received for the re-letting, up to the value of the amount the Client paid, less the full rental amount of any period not re-let and less the initial deposit paid. All booking deposits are non-refundable; this includes all guaranteed payments made at the time of the booking by telephone or email using a credit or debit card. In the event of a cancellation of a spa relaxation treatment or romantic extras please allow 7 days notice prior to your arrival date to avoid a 50% charge of the total treatment price; cancellation within 48 hours and 'No Shows' will incur a 100% charge. All no shows or on the day cancellations or cancellations made during the booking arrival and departure dates will be charged the full amount of the accommodation including the price of any relaxation treatments or romantic extras that may have been booked in advance.

Damage & Breakages - The Client will be responsible, whether caused directly or indirectly by the Client, for any damage or breakages to the property or its contents. Children should be supervised at all times and any breakages or damage caused to the property or its contents by any guest or child will be the responsibility of the Client. It is therefore the Client's responsibility to ensure the cottage, its furniture, pictures, effects, fixtures and fixings both in and around the cottage are returned upon departure in the same state of repair and in the same clean and tidy condition as found upon arrival. The Client is legally bound to reimburse Park Hall Country Cottages for the repair or the full replacement 'as new' costs for any items damaged or broken or any additional cleaning charges on demand. Smoking is strictly not permitted in the cottages. Any Client found to have been smoking in any part of the cottage will be asked to leave immediately. The Client’s property including vehicles, their accessories and contents are left at the Client's risk.

Liability - Park Hall Country Cottages, Park Hall, Park Farm, their owners, servants, employees or agents will not be responsible for any third party liability in respect of breach of contract, negligence, and misrepresentation or otherwise.

Warranties - Park Hall Country Cottages does not warrant and is not responsible for the accuracy of any verbal information given or statements made by any of its servants, employees or agents.

Visitors - Park Hall Country Cottages and the facilities at Park Hall and Park Farm are for the use of the number of persons as detailed individually and clearly shown by full name on the signed Booking Form and are only available for the date ranges as shown on the Booking Form. The number of persons staying in the cottage must not exceed the agreed number as shown on the booking form. Park Hall Country Cottages reserve the right to refuse entry to the Client and all persons detailed on the Booking Form if this condition is not observed. Additional day visitors may be allowed to visit Park Hall Country Cottages and to use the facilities at Park Hall and Park Farm but only with prior arrangement and with the consent of Park Hall Country Cottages. A Day Visitor information sheet is available upon request.

Arrival & Departure - The arrival time for all Clients is between 4pm and 5pm on the day of arrival. Earlier or later arrival times may be arranged but only with the prior agreement of Park Hall Country Cottages. Park Hall Country Cottages will at all times endeavour to have available the cottage booked but there may be an occasion when an alternative cottage of a similar standard is provided and Park Hall Country Cottages reserves the right to change the cottage without prior notification. On the day of departure Park Hall Country Cottages require all Clients to have vacated their cottage and removed all their belongings before 10am.

Pets/Dogs - Only small, well-behaved, house trained dogs over the age of 18 months may be accepted but only with the prior written consent of Park Hall Country Cottages. The Client must detail the dog breed, age, sex and temperament on the Booking Form. All dogs are the responsibility of the Client and must be kept on a lead while out in the grounds of Park Hall Country Cottages, Park Hall and Park Farm. Dogs are not allowed in the cottage bedrooms. It is the Client's responsibility to ensure that they keep their dogs clean at all times and to ensure that their dog does not go onto any of the cottage furniture. Dogs must also not be left unattended in the cottage at any time. No other pets are allowed.

Housekeeping - A minimum of £100 'sterling cash only' housekeeping deposit is due from the Client upon arrival, which will be returned by Park Hall Country Cottages after departure, less any payment that may be due for housekeeping charges, electricity or for any repair or replacement charges to any damaged item. It is the Client's responsibility to ensure the cottage is returned upon departure in the same state of repair and in the same clean and tidy condition as found upon arrival. On request, maid service can be arranged during the Client's stay and payment will be agreed between Park Hall Country Cottages and the Client. Failure to leave the cottage in the same condition as found upon arrival will result in additional charges, including housekeeping charges, being incurred by the Client. The Client must undertake to ensure not to do or permit anything on the premises which might cause a nuisance or disturbance to Park Hall Country House & Cottages, other guest's or neighbours. Failure to do so will result in the Client and all members of the Client's party being asked to leave the cottage immediately forfeiting the right to any refund of any monies paid. All electricity used in the cottage will be charged to the Client by meter reading on departure or on a weekly basis for all longer stays of over 14 nights.

Lost Property - It is the Client's responsibility to ensure all their belongings are removed from the cottage at departure. Park Hall Country Cottages accepts no liability in respect of any items left behind. All lost property items found by the housekeeper will be kept for a maximum of 12 weeks awaiting collection. For all lost property items not collected by the Client a £15 handling fee and the full cost of postage and packaging will be charged for each item returned, on request by the Client, using special delivery post or courier system.

Right of Entry - Park Hall Country Cottages will be allowed the right of entry to the cottage at all reasonable times to inspect and undertake any necessary repairs or maintenance.

Safety - Clients must accept the sole responsibility for their own safety and the safety of their children and other members of their party or any visiting adults and children to the cottage during the Client's stay and remember that Park Farm is a busy working farm. The Client must not allow children to roam unsupervised around the farm and grounds or leave children unattended at any time. Extra care must be taken when using the barbecue and the Client must ensure children are supervised at all times near all cooking appliances.

Miscellaneous - These terms and conditions override and supersede all previous versions in any previous course of dealing with Park Hall Country Cottages and the Client. In the event of any inconsistency between these terms and conditions and any other literature whether found on the Park Hall Country House & Cottages website or otherwise, the provisions of these terms and conditions will prevail. If any of these terms and conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provisions shall to the extent required be severed from this agreement and rendered ineffective as far as possible without modifying the remaining provisions of this agreement and shall not in any way affect any other circumstances or of the validity or enforcement of these terms and conditions.